PROFIDA for Short-Term Insurance
The PROFIDA® Administrator Edition is a totally integrated policy administration system for the requirements of Short-Term Administrators.
Its high-sophisticated design makes it possible that any insurance product within Personal lines business, Commercial (Multi Mark Style), Corporate, Agriculture, Engineering, Marine and any number of niche products e.g. 4x4, Travel, Taxi, Liability and Hospitality products is supported.
The product design is entirely configurable which makes it easy to customise and configure your own policies and schemes. Add on products like Roadside Assistance, Top-Up Cover, Valued-Added-Products (legal, emergency, lifestyle ..), Credit Life cover can be accomodated as well.
A number of rating options are available including automated rating, sum insured multiplied by a rate; pro rated to time or fixed, or a totally manual premium calculation. Backdated calculations or future premiums are considered as well.
Payment calculation is determined on the entire client base, or on scheme, or product or policy level for special circumstances or exceptions.
By default 20 address areas are setup, yet can be changed as required. Various additonal criteria like sum insured, group, gender, age, marital status, type of vehicle, claims experience, etc. are available as well. PROFIDA® supports also your own referral limits.
PROFIDA® caters for two premium increase options which can be combined with a variety of filters.
Filtering by product, sections, group scheme, broker, date ranges, payment frequencies and other variables allow a fine tuning of policies affected by the premium increase.
A full history of all increases is kept within PROFIDA.
Amendments and Endorsements
Policies can be amended mid-term. PROFIDA® automatically calculates pro-rata premiums in the event of new business, amended or expired cover. Endorsements are centrally stored and conveniently selected from a list.
The policy schedule designer enables the production of schedules specific to each product and scheme displaying logos and signatures. Schedules are issued in Afrikaans and/or English.
You have the option to have the amendments automatically printed on the newly issued schedule. Full history is always kept in respect of any endorsements and amendments.
Policy schedules and related correspondence (welcome letter, statutory notice) can be triggered to be automatically printed or emailed based on events like 'new business captured'.
An archive of issued policy schedules is at your disposal.
Client accounts are maintained at client level with all transactions relating to any policy of the client being posted and aged within the client's account. Accounts are also maintained at Company/Region/Group/Branch/Agent level with all transactions relating to any policies capable of on screen display as required.
Accounts may be viewed from a Client, Broker or Underwriter, etc. perspective, showing a complete history.
For details on money collection click on Financial Accounting.
Multiple claims may be registered against one policy. User can review the history of a claim from its initial registration right through to its finalisation. After the settlement of a claim the NCB is programmatically adjusted.
The Claims Administration Facility is seamlessly integrated with the Workflow and Document Management Functionality. Claims statistics can be generated with a wide set of group and filter options.
Workflow and Diary Management
Interactions, notes and tasks are kept on the client, policy, or claim records. Tasks are automatically assigned to the current user, and can be re-assigned to another staff-member. Tasks can be prioritised according to business processes and claims activity parameters.
Tasks can be triggered to be automatically created based on events like 'new claim' (--> send out claim form) or 'change quotation status to accepted' (--> print/email: policy schedule)
Correspondence can be triggered to be automatically printed or emailed based on events like 'new business captured' (--> print/email: welcome letter) or 'policy cancelled' (--> print/email: confirmation letter)
Emails, including attachments, can be sent from and received within PROFIDA, making it the only financial software package worldwide with the ability to act as an email program. This keeps the correspondence with clients and insurers all in one place.
Client service level reports, in the form of tasks, to-do lists and calendars, are available to any user - allowing you to maximize your client service levels.
Any supporting documentation (scanned or created) is linked to the client, policy or claim record, and is available to the user on-line, real-time. Attached documents are automatically included in the backup of PROFIDA®.
The Workflow and Document Management Facility serves also as a tool to comply with the FAIS requirements of record keeping.
Click on Features for a detailed overview of PROFIDA®'s facitilities and features.