PROFIDA Administrator Edition
Find a detailed overview of PROFIDA®'s facilities and features below:
Client Database
- Repository for any individual, company or organisation
- Unlimited storage and history of different types of addresses and contact numbers per client
- Storage of contact details of credit and bank institution
- Support for more than one policy per policyholder
- Verification of ID numbers, which also serves as duplicate client check
- Verification of postal codes
- Verification of bank account and credit card details
- If applicable: repository of agent's FSB License as well as description and status of license
Policy Administration
- Administration of all types of credit and personal life insurance plans
- Administration of car, building or item for which the credit has been granted
- Credit life specific features like central cessionary repository, age in/decreasing premiums, loan value adjusted sum insured, parameterised automated cessionary allocation to policies
- Issuing of Policy Schedule in Afrikaans or English with automatic generation of statutory notice and/or welcome letter
- New business, amendments, cancellations and lapses
- Premium increase facility
- Setting up of standard letters and reports
- Parameter driven product and group scheme design
Financial Accounting
- Automated debit order collection procedures via any of 9 preset money collection bureaux
- Processing of third party payments via any of 9 preset money collection bureaux
- Processing of EasyPay payments
- Manual capturing of premiums paid (cash payments, EFT, inhouse staff salary deductions, bulk payments)
- Processing of electronic unpaid files (RDs) or the manual capturing of unpaids
- Correspondence triggered to be automatically printed or emailed based on RDs reasons.
- Time based transactions with ability to display status at any given date
- Bordereau providing detailed report on amendments of sum insured, collected amounts, amended premiums, underwriting premiums, fees
- Commission and fee administration
For more details click on Financial Accounting.
Claims Management
- Valid insured to exist at date of covered event in order to register a claim
- Consideration of pre-conditions
- Cessionary as specified on product and/or policy is auto-injected into the claim
- Changing of payment of claim, finalisation and reopening of claim
- Different cover within same claim number
- Various conditions for claim settlement like Ex-Gratia, Agreed Settlement, Goodwill, TCF, Ombudsman, Complaint, Restricted Cover
- Payment requisition and authorisation procedures
- Fully integrated with workflow and document management facility
Management Information System
- Standard baseline suite of reports
- Various statistical reports
- All reports available by various criteria and for any selected period
- List integration with MS Excel
- Income statement:
- Premium and commission written by underwriting year
- Incurred claims figures compared to earned premium
- Calculation of reserves
- Claim statistic:
- Calculation of incurred claims
- Calculation of outstanding claims
- Claims paid and outstanding by underwriting year as well as claim ratio
- Data mining and segmentation
- Databased marketing with integrated labels and (e-)mail merge functionalities
Workflow and Document Management
- Record keeping as required by FAIS
- Task management and To-Do-Lists
- Dairy management
- Bulk processing of reports or standard letters
- Reminders for tasks and follow-ups
- Emails can be sent from and received within PROFIDA®
- Tasks triggered to be automatically created based on events like 'new claim' (send out claim form) or 'change quotation status to accepted' (print/email: policy schedule)
- Correspondence triggered to be automatically printed or emailed based on events like new business captured (print/email: welcome letter) or policy cancelled (print/email: confirmation letter)
- Printed reports can be auto-archived
- Documents are attached to client, policy or claim records
Security and Permission Management
- Login is password protected
- Records are user, date and time stamped (in-depth audit trail)
- Different levels of securities for groups of users - fully customisable
- Straight forward backups:
- Data is stored in a single file only
- Offsite backup facility (disaster recovery)
Technical Overview
- Architecture: cloud-based
- Database: PostgreSQL
- Programming language: Java
- Bordereaux created in PDF or MS Excel
- Facility to export to XML files
- Facility to import from MS Excel/CSV/ASCII and XML files
- Different colour themes for user interface
- Customisable and scalable: adapts itself for small and large implementations
For details on hardware and software requirements please click on Installation and Setup.