PROFIDA Administrator Edition

Find a detailed overview of PROFIDA^®'s facilities and features below:

Repository for any individual, company or organisation
Unlimited storage and history of different types of (risk) addresses and contact numbers per client or per broker
Support for more than one policyholder per policy
Verification of ID numbers, which also serves as duplicate client check
Verification of postal codes
Verification of bank account and credit card details
Repository of broker's FSB License as well as description and status of license

Administration of all types and classes of short-term insurance policies
Policy issuing in Afrikaans or English with automatic generation of statutory notice and/or welcome letter
New business, endorsements, amendments, renewals, cancellations and lapses
Automatic generation of different policy numbers for different products and schemes
Automated rating
Fully customisable quotation module
Mandated authority on predefined limits
Premium increase facility
Setting up of standard letters and reports
Parameter driven product and group scheme design

Automated debit order collection procedures via any of 9 preset money collection bureaux
Processing of third party payments via any of 9 preset money collection bureaux
Processing of EasyPay payments
Manual capturing of premiums paid (inhouse staff salary deductions, EFT or cash payments)
Processing of electronic unpaid files (RDs) or the manual capturing of unpaids
Correspondence triggered to be automatically printed or emailed based on RDs reasons.
Time based transactions with ability to display status at any given date
Bordereau providing detailed report on policy amendments, collected amounts, pro-rata premiums, underwriting premiums, fees
Commission and fee administration

For more details click on Financial Accounting.

Valid policy item to exist at date of loos in order to register a claim
Allocation of working excess of loss
Changing of reserve, payment of claim, salvage recovery, finalisation and reopening of claim
Automatic generation of claim number
Multiple items / different sections within same claim number
Various conditions for claim settlement like Ex-Gratia, Agreed Settlement, Goodwill, TCF, Ombudsman, Complaint, Restricted Cover
Reinsurance recoverable initiated from claims transactions
Mandated authority on predefined limits
Payment requisition and authorisation procedures
Fully integrated with workflow and document management facility

Standard baseline suite of reports
Various statistical reports
All reports available by various criteria and for any selected period
List integration with MS Excel
Income statement:
- Premium and commission written by underwriting year
- Incurred claims figures compared to earned premium
- Calculation of reserves
Claim statistic:
- Calculation of incurred claims
- Calculation of outstanding claims
- Claims paid and outstanding by underwriting year as well as claim ratio
Data mining and segmentation
Databased marketing with integrated labels and (e-)mail merge functionalities

Record keeping as required by FAIS
Task management and To-Do-Lists
Dairy management
Bulk processing of reports or standard letters
Reminders for tasks and follow-ups
Emails can be sent from and received within PROFIDA^®
Tasks triggered to be automatically created based on events like 'new claim' (send out claim form) or 'change quotation status to accepted' (print/email: policy schedule)
Correspondence triggered to be automatically printed or emailed based on events like new business captured (print/email: welcome letter) or policy cancelled (print/email: confirmation letter)
Printed reports can be auto-archived
Documents are attached to client, policy or claim records

Login is password protected
Records are user, date and time stamped (in-depth audit trail)
Different levels of securities for groups of users - fully customisable
Straight forward backups:
- Data is stored in a single file only
- Offsite backup facility (disaster recovery)

Architecture: cloud-based
Database: PostgreSQL
Programming language: Java
Bordereaux created in PDF or MS Excel
Facility to export to XML files
Facility to import from MS Excel/CSV/ASCII and XML files
Replication technology to exchange data between headquarter, branches, laptops and business partners in other locations
Different colour themes for user interface
Customisable and scalable: adapts itself for small and large implementations

For details on hardware and software requirements plase click on Installation and Setup.